Refund & Cancellation Policy

General Rule: All sales are final. Refunds are only granted under the specific cases outlined below.

Refund Eligibility

Refunds are considered only when:

• The coupon has not been redeemed and is still valid
• The e-coupon was not delivered
• There was a duplicate or erroneous charge

Refunds will not be granted for:

• Change of mind
• Failure to redeem before expiry
• Missed appointments or no-shows

Refund Request Process

• Email help@ovelune.com with your full name, order ID, and reason for refund
• Requests must be made within 5 calendar days of purchase
• Approved refunds will be issued to your original credit card within 7–14 business days